Leading by Influence - Tim Wilke

‘Look Inside’: 4 years on

Creating Happier Organisations

The more things change

It may be 4 years since my book ‘Look Inside: Discovering the secret to leadership‘ was first released, but the message it contained is just as relevant today as it ever was. But just don’t take my word for it. Read what Jamie BJ had to say about it in her April 2019 review of the book.

This is an allegorical book that means to teach about leadership success through story. Ruby and Byron are two managers who have different concepts of what leadership success looks like. At a fair, they visit a magical manor where they are each given a different box of leadership tools. They are told that a mentor will follow up with them to help them better use their tools.

Byron is the type of boss who thinks he should decree everything his employees do while Ruby is a leader who prefers to empower the people she works with. The tools in each of their boxes correlate with their respective managerial styles.

The principles of success in leadership that this book espouses ring true. A boss is not necessarily a leader. But unfortunately, not all bosses understand that. It takes a certain level of trust to truly lead, which is something that many would-be leaders have a hard time both engendering and allowing.

The message is clear

To me this is a perfect example of the old adage, the more things change, the more they stay the same.

Let me explain what I mean by this.

One of the things that has changed of late is the repeated calls to managers to place a greater emphasis on raising the percentage of engaged employees to levels of at least 70 percent. My book ‘Look Inside: Discovering the secret to leadership success‘ being just one of those voices.

However, regardless of whether managers heeded these calls for action or not, it was all in vain. I say this because one of the things that has remained the same is that employee engagement levels are, and have been for close on 20 years, at an unacceptably low figure of around the 30 percent mark.

This is certainly worrying. Which begs the question of what’s really going on here? Well, the answer is simple. It’s largely the result of a management style, called ‘Ruling by Fear‘, which began in earnest during the Industrial Revolution era of the 1880s as the way to manage people and has continued unabated even to this very day. But what’s truly worrying is that managers who engage in this style of management do it, in spite of the overwhelming evidence of it being a practice that causes mass employee disengagement in everywhere it’s used.

Or to put it in ‘Look Inside‘ speak, there are nearly as many Byron  type managers who ‘Rule by Fear‘ in businesses today as there were back in the days when it first took hold. So the message is clearly not getting through to these Byron types that they need to be more like Ruby, who is queen of the ‘Leading by Influence‘ style of management, if they are successfully engage with their employees.

The consequences

But until this happens, employee engagement will remain at an abysmally low levels. And unfortunately both business and employees will continue to perform poorly because of it.

However, I’m ever the optimist and therefore hopeful that this situation will turn around soon. Although based on current indications, that’s unlikely to be the case.

Want to know more about this?

If you want to know more about how best to engage with your employees, you can do no better than to read my latest book, ‘Jane Hates Her Job; 24 sure-fire ways to motivate employees to do great work’.

Leadership and culture change

It can be purchased on Amazon by clicking here.

If you think it is great, and I’m sure you will, please leave a review.

Because the more managers who read this book and apply the strategies described within it, the greater likelihood that employee engagement levels will go on the climb. I would think that every manager would want that, don’t you?

How to build a happy organisation

happy people

Happy staff are highly productive staff

A goal of most organisations is to maximise their efforts.  For private businesses it denotes greater profits and for others it means they can accomplish more for their money.  And one of the ways of achieving this goal is by having happy staff.  Why?  Well because staff happiness drives customer delight; customer delight drives customer loyalty and customer loyalty drives profitability and growth. Or in short,

“Build your people and they will build your business”.

Happy organisations are more profitability

“Happy organisations” when compared with those that fail to take into account happiness as a performance driver are over 50 % more productive, at least 30% more profitable, have a third less staff-turnover, take half as many sick days, generate 10% more sales, grow their earnings-per-share at almost a 30% faster rate and have close to 50% fewer safety incidents.  However those aren’t the only benefits gained from having a happy organisation; there are many more.  And I know this from first hand experience having worked in one for the last decade.

In that organisation, people were extremely friendly and highly cooperative.  They would happily start early and finish late if the situation demanded it.  They were always brimming with ideas on how to improve the way they did their job and maintained a high degree of enthusiasm for everything they did.  It was a great place to work and thus a joy to be there every day.

Unhappy organisations “suck the life out of you”

This was in significant contrast to the 10 years I spent working in an “unhappy” organisation.  People there regularly “knifed others in the back”; were largely unfriendly and preferred to work by themselves rather than cooperatively.   It was a depressing place to work and as result, I often felt as if all my energies had been “sucked” out of me.

How to build a happy organisation

So if “happy organisations” are the way to achieve success, why don’t we have more of them?  Well we can, it’s just that we as leaders have to make a commitment to creating happier organisations.  And it starts with us building a culture which motivates and inspires our staff to perform at their best.  This then triggers the following chain of events.

  1. Staff who are both motivated and inspired are usually happy at work.
  2. Happy staff drives customer delight.
  3. Customer delight drives customer loyalty
  4. Customer loyalty drives profitability and growth.

Or as John P Kotter says, “Motivation and inspiration energise people, not by pushing them in the right direction as control mechanisms do but by satisfying basic human needs for achievement, a sense of belonging, recognition, self-esteem, a feeling of control over one’s life and the ability to live up to one’s ideals.”

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